Q & As

Ask Ze Frank

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Ask Ze Frank, online entertainer and consultant...


~ what trends are developing at the intersection of technology, creativity, and marketing


~ how to turn a relationship with an online audience into a collaboration


~ why humor and play are vital to engaging people


~ how to monetize online offerings


~ or whatever your burning questions are.


Click here to submit your questions by August 19 for a Q&A with Frank that will appear online and in the October issue of TCB. Include your full name, daytime phone number, and name of the company or city you're writing from.


Frank's "How to Dance Properly" video (a party invitation he sent to 17 friends back in 2001) quickly turned into a Web phenomenon and led to his daily interactive program The Show, which had an avid following of 25,000 to 30,000 viewers until he ended it last year and signed a deal with the Dreamworks studio. As a new media and marketing consultant, he's worked with MSN, Absolut Vodka, and National Geographic. He'll be a keynote speaker at the October 1 Minnesota Interactive Marketing Association Summit, sponsored by Twin Cities Business.

Q & As

Ask Chris Harte

Your questions, his answers.


As the August issue of Twin Cities Business went to press, a July 1 story in the Star Tribune reported that the newspaper is withholding payment from some creditors as it restructures its debt. Though Publisher Chris Harte says the Strib has the means to meet its obligations, the restructuring is a reminder that newspapers generally have deteriorating balance sheets. What will become of the Star Tribune and others? Do we need print newspapers, and how should they serve readers?


Here, Harte answers TCB reader questions about those issues. An investor in the Star Tribune and a member of the executive advisory board of Avista Capital Partners, the New York private equity firm that bought the newspaper for $530 million in February 2007, Harte became chairman of the Star Tribune at that time, and publisher last September.




I read the newspaper every day. I also find myself to be a dinosaur in that respect. My wife reads portions of the paper on line. Our kids never look at the newspaper (they are all college educated and in the work force). My questions: How do you stay viable in this current market? And what will you look like in 5 or 10 years? —Steve Clark


CH: The way we stay viable is to acknowledge that what is going on in your household is fairly common these days. The Star Tribune has by far the largest and best-trained newsgathering force in the Twin Cities, and we have to leverage this core competency over multiple print and digital channels of distribution.


Ten years from now, there will still be a strong print newspaper. But our cost pressures and readers’ time pressures will continue to change the newspaper—which has survived the introduction of radio, television, cable, and now the Internet, despite those who long ago predicted it wouldn’t.




Why should I subscribe to a newspaper when I can access all the news I need on line? —Dee Anne Thom


CH: I don’t view the print newspaper and Startribune.com or other online news sites as mutually exclusive. Some newspaper readers don’t use news sites. Some Startribune.com readers don’t read the print newspaper. But hundreds of thousands do what I do, which is use both at different times and for different purposes. For me, a cup of coffee outside with the Star Tribune on a beautiful day can’t be beat by any online experience!




In a tighter capital market, how are you squeezing more value out of the Star Tribune acquisition? Are you able to realize synergies with this deal in the form of cost savings or other efficiencies that will be passed down to the consumers? —Steve Sapletal


CH: We are constantly reducing costs in this economic climate, and trying to do as much of it as we can in ways that won’t be noticeable to readers or advertisers, or will affect the fewest readers possible. If your question is whether we will be lowering the price of the paper, the answer is no. But the price the consumer pays is already heavily subsidized by advertisers, who provide 80 percent of our revenue.




I see the largest demographic of the newspaper is people 50 and older. Why not reformat the entire paper to this demographic, perhaps setting a precedent for the industry?—Terry Nichols


CH: The 50-plus demographic represents slightly less than 50 percent of our newspaper audience. We don’t think it would be a good business decision to write the other 50 percent off. Bluntly, advertisers generally are trying to reach younger, not older demographics. As someone who is well over 50 myself, I’m not necessarily happy about that. But it is a reality of our business. Our best business model for now is to try to balance everyone’s needs. I hope in the not-too-distant future we can produce more products directly aimed at specific demographic groups.




Has the value of an independent press fallen over the last decade or so because so much more of the news is canned and distributed by those creating it? Why isn’t there more of a demand for an independent press? —Margie R. Bodas


CH: I’m not sure I fully understand your question. There have never been more sources of news in our society than there are today. For every merger, there are several new voices starting up. The Star Tribune is as independent as it’s ever been. All our news decisions are made right here.




Given the ever-diminishing number of paid jobs in journalism, should students be encouraged to study journalism in college? —Christy Dammen


CH: You should study journalism if it’s your passion. Jobs ebb and flow in all professions, and while traditional journalism jobs are on the decline, there is an explosion of information businesses, especially on the Internet. If you want to be in the information business, a degree in journalism is as good a way to gain entry as it has been at newspapers.


There also is and has been a healthy debate about whether you need a journalism degree to be a good journalist. A strong base in English, history, science, and other disciplines can be every bit as good.




There is a strong sentiment by many Star Tribune readers that the reporting (let alone the editorials) has a distinctly liberal leaning. Is it the Internet and other news sources stealing away readers, or are readers being driven to more balanced sources? —Todd Caughey


CH: That’s a loaded question! The Star Tribune works hard to get balance in its news coverage. Most readers want it that way, and our total audience, print and on line, continues to grow.


Many readers think the paper is liberal and others believe it is a mouthpiece for business interests. Neither is the case, but readers should judge each story and edition for fairness, balance, and completeness, and make their own judgment. Many Web sites and blogs are far more likely than a good daily newspaper to provide just one point of view. One of the things I fear most with the explosion of blogs is that more and more people are getting just the viewpoints they already agree with and seldom, if ever, reading anything that might make them rethink their views.




Why does your newspaper have to editorialize outside the editorial and opinion pages? —Alan Tenenholtz


CH: With the exception of our columnists and pieces clearly marked as commentary, you should not see the opinions of reporters or editors reflected in news coverage. I hope you will write to our editor, Nancy Barnes, and me when you think we fail at that. Reporters do often need to go beyond the immediate details and give other facts to provide perspective, but that needs to be in a balanced way, and I believe our reporters and editors achieve that goal most of the time.




Like many newspapers, your editorial page represents only one viewpoint, which is very liberal. Wouldn’t readers be better served by having a liberal and a conservative team of opinion writers covering local and national issues? These teams could respond to one another, which could lead to increased quality of reasoning on the part of both, and offer a new and innovative form of journalism. —Cedric Long


CH: I don’t think it would be the best use of our scarce resources. In addition, many issues don’t split neatly into liberal and conservative views, so we might need more than two groups!


Our editorial board is made up of individuals with different backgrounds, interests, and beliefs. The board, including Editorial Page Editor Scott Gillespie and me (no one from our newsroom participates in editorial-page decisions) discusses the issues and usually does additional reporting on them.


We believe we should take a clear editorial-page stand on major issues, focusing on local, state, and regional issues where we have more expertise than any other news medium. We do this not to preach some sort of dogma, but rather to contribute to public debate.


We work hard to make sure that our editorials and the columns by national and local writers that appear on the Op-Ed page provide a wide diversity of opinions; we want the majority of columns on subjects that we’ve written editorials about to take a different position than our editorials. Our readers are plenty smart enough to make up their own minds, and our most important job is to provide a variety of opinion.

Q & As

Ask Dave St. Peter

Your questions, his answers.


We called Dave St. Peter “the nicest guy in baseball” in our April feature about him. In fact, the Minnesota Twins president is so nice, he agreed to take questions from our readers, who responded to an online invitation and sent them in. (Watch for more Q&A invites in our e-newsletter Briefcase—subscribe at tcbmag.com.)



You sold the need for a new stadium on the premise that it was needed to increase revenue to sign players. Yet we’ve seen Torii Hunter and Johan Santana leave. Now it’s possible Joe Nathan will leave. What gives?   - John Anderson, New Richmond, Wisconsin


DSP:  The Minnesota Twins have long said that a new ballpark was central to our ability to generate market revenue—much like the other teams in the American League’s Central Division that are playing in new ballparks (e.g., the Detroit Tigers, Cleveland Indians, and Chicago White Sox). Clearly, we believe we are on track to increase Twins revenues with the new ballpark, and that puts us on track to increase our funding of player payroll, minor league operations, and scouting.


It’s important to remember that the new ballpark does not open until 2010. In short, we are still hampered by the Metrodome.


That being said, we made strong offers to retain Torii Hunter and Johan Santana. While those offers came up short, let’s not forget that the Pohlad family and Twins organization committed upwards of $150 million to sign Justin Morneau, Michael Cuddyer, and Joe Nathan to new multiyear contracts. The Twins remain committed to making smart baseball decisions and winning games.



Many ballplayers flourish under the Minnesota Twins system. I call it the Twins’ ‘magic diamond dust’ that is sprinkled on them in camp and during the season. What makes up the ‘magic diamond dust?’   - Denny Wahlstrom, North Mankato


DSP:  If we shared those secrets, every other team would be using them. Seriously, I think the ‘Twins way’ is a combination of things. It starts with continuity and stability within our baseball operation and minor league system. We’ve had a grand total of three general managers since 1986. We have the longest-tenured farm director (Jim Rantz) in the game today. Many of our coaches and trainers have been in the Twins system for 10-plus years. Moreover, from the top down, the organization is quite cognizant of the fact that the Twins must focus on fundamentals at every level. It’s the ‘Twins way.’



I have read about many employees with the Twins who have been there for 10, 15, and 20-plus years. How do the Twins keep employees so long, and why don’t other teams recruit your top staff members like Patrick Klinger and the rest?  - Clint Hamilton


DSP:  The Twins are proud of the employee stability we have across our organization. Most of the credit for that goes to the Pohlad family, who, simply put, are tremendous people to work for. Twins staffers are given a tremendous amount of autonomy, flexibility, and adequate resources to do their jobs.


Moreover, the people who work for the Twins make significant commitments and sacrifices to champion the organization across Twins Territory. That effort is rewarding on all fronts.



Is the new Twins stadium being built in such a way that a roof can be added in the future? Or would the whole stadium have to be torn down to make way for one with a roof?   - Jeff Kelsey, Coon Rapids


DSP:  While the Twins fought a 10-plus-year battle to build a retractable-roof facility, the new ballpark is an open-air park. It’s the art of the possible, and it will not have the ability to accept a roof down the road. The Twins are excited about the prospect of playing open-air baseball and confident the facility will be quite successful with fans.



Can you talk about the status of the baseball history museum that will be part of the new stadium? What will it entail?   - Brent Brommer


DSP:  The team has not yet finalized plans for an “official” museum within the ballpark. Many concepts have been discussed—ranging from dedicated Hall of Fame space to locating Twins historical elements throughout the facility (much like they do at the Xcel Energy Center). Look for this decision to be made as the ballpark’s design is completed in the next month or two.



What’s the one thing about the new stadium that will delight fans (besides the open air)?   - Mark Jenson, Minneapolis


DSP:  I’d have to say the food and beverage. Face it, eating and drinking are such a huge part of the game-day experience. We look forward to bringing those aspects to a whole new level in 2010. Not only with quality offerings, but also with more signature items and variety.   


—D. L.

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